PRIVACY POLICY

Itchy Paws Ltd (we) are committed to protecting and respecting your privacy. 

This privacy policy sets out how we use and protect any information that you give when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

What we collect

We may collect the following information:

•Information that you provide by filling in forms on our site www.itchypaws.co.uk (our site). This includes information provided at the time of registering on our site or subscribing to a service. We may also ask you for information when you report a problem with our site.

•If you contact us, we may keep a record of that correspondence.

•Details of transactions you carry out through our site and of the fulfilment of your orders.

•Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

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What we do with the information we gather

Information you enter into our registration forms may be collected and stored by us so that we may contact you in relation to the nature of your attempted transaction, even if you don’t confirm the transaction. We may also send operational emails to enquire as to why the purchase was not completed, which you can opt-out of any time. We share your information with third parties and partners for the following purposes:

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•Administering certain aspects of our service and providing you with the products ordered via our website, such as delivery of your orders, taking payments, managing payment disputes and gathering feedback via a review site to assess your experience of our products and Services

•Where we are required to disclose information by law

•Where we have your permission, such as to display your feedback and / or photos

•We will NEVER share your data with third parties for their marketing purposes, but may use it to show you relevant offers and promotions on third party sites

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We use information held about you in the following ways:

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•To ensure that content from our site is presented in the most effective manner for you and for your computer.

•To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

•To carry out our obligations arising from any contracts entered between you and us.

•To allow you to participate in interactive features of our service when you choose to do so.

•To notify you about changes to our service.

•We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

•From time to time, we may also use your information to contact you for market research purposes. Why? Because we want to build something you love, and we thrive on your opinions and feedback. We may contact you by email, phone or mail, and use the information to customise the website, our products and services according to your interests.

 Where we store your personal data

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•The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

•Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Security

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We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

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A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. TO summarise they enable us:

•To estimate our audience size and usage pattern.

•To store information about your preferences, and so allow us to customise our site according to your individual interests.

•To speed up your searches.

•To recognise you when you return to our site.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites and social media sites

Our website may contain links to other websites or social media sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Disposal of hair and fur samples

All samples received will be disposed of via a clinical waste unit. Therefore, all samples will be used once for their sole purpose of testing, once the test is complete all samples will be immediately disposed of.

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Your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

•if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

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We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email us. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, Sales@itchypaws.co.uk. We will promptly correct any information found to be incorrect.